YOU HAVE UP TO 14 DAYS UPON RECEIVING SHIPMENT TO RETURN ITEMS AND ITEM(S) MUST BE IN NEW, UNUSED CONDITION WITH ORIGINAL TAGS ATTACHED.
ORDERS MUST BE RETURNED BY MAIL ONLY
SHIPPING CHARGES, DUTIES AND TAXES ARE NON-REFUNDABLE
KREW IS NOT RESPONSIBLE FOR FEES ASSOCIATED WITH RETURN TO SENDER PACKAGES.
ONCE YOUR ORDER IS RECEIVED AND INSPECTED, A REFUND TO YOUR ORIGINAL PAYMENT METHOD WILL BE PROCESSED. SHIPPING CHARGES ARE NON-REFUNDABLE. ALLOW 3-5 BUSINESS DAYS FOR YOUR REFUND TO PROCESS.
PLEASE NOTE THAT KREW CANNOT REFUND THE ORIGINAL SHIPPING CHARGES WITH THE EXCEPTION OF FAULTY OR INCORRECTLY SHIPPED ITEMS. OUR TEAM WILL ASSESS RETURNS ON A CASE-BY-CASE BASIS AND KREW HOLDS THE RIGHT TO REFUSE A RETURN IF WE DEEM IT TO BE UNSATISFACTORY.
RETURNS SHOULD BE SHIPPED VIA INSURED TRACEABLE MAIL IN A SECURE PACKAGE. KREW WILL NOT BE HELD RESPONSIBLE FOR LOST OR MISPLACED RETURNS. IT IS SOLELY ON THE CUSTOMER TO ENSURE THE ITEMS ARE RETURNED SAFELY.
A REQUEST FOR AN INTERNATIONAL ORDER CANCELLATION WILL INCUR A $20.00 USD RESTOCKING AND ADMINISTRATION FEE.
DOWNLOAD AND PRINT RETURN FORM. FILL OUT THE FORM COMPLETELY. UNAUTHORIZED RETURNS WILL NOT BE RECOGNIZED BY OUR FACILITY.
KREW DOES NOT ACCEPT RETURNS ON SALE ITEMS. ALL SALE PURCHASES ARE FINAL.
KREW DOES NOT OFFER EXCHANGES. WE ASK THAT YOU RETURN THE MERCHANDISE IN IT'S ORIGINAL CONDITION FOR A REFUND AND PLACE A NEW ORDER.
FREQUENT RETURNS OR UNUSUAL ACTIVITY WILL BE FLAGGED IN OUR SYSTEM.
IF WE NOTICE THAT OUR RETURN POLICY IS BEING ABUSED OR WE IDENTIFY UNUSUAL ACTIVITY, WE MAY CANCEL OR REFUSE CURRENT, FUTURE ORDER(S) AND RETURNS.
FOR MORE INFORMATION, CONTACT CUSTOMER SERVICE OR VISIT OUR LIVE CHAT.
WE RESERVE THE RIGHT TO CORRECT, UPDATE OR CHANGE OUR RETURN POLICY AT ANY TIME WITHOUT NOTIFICATION.
